Terms and Conditions


Superlative Online Shopping


  • “App” refers to a mobile application which runs on a mobile phone, tablet, watch or other mobile device.
  • “Online shoppers” refers to our customers who buy goods from us online using an app or over the internet using a web browser.
  • “Superlative”, “we”, “us” and “our” refers to Superlative Hair Boutique
  • “Third party provider” refers to any one of the companies that we have teamed up with to sell you their goods on any Robyn Nakaambo website or app.
  • “You” refers to you, our customer, who buys from us online.



These are the terms and conditions that apply when you use one of our websites to buy goods from us (“Online Shopping Terms”). The Online Shopping Terms must be read together with the terms and conditions that apply to the use of our websites and apps, the terms and conditions that apply to customers who buy on credit, the terms and conditions relating to delivery and  



When you buy goods from us, you agree to and accept all our terms and conditions.



When you shop our goods online using one of our websites, you give us your consent to collect and process your personal information, which we have to do in order to (for example) to process your payment, fulfil your order, communicate with you and deliver your goods. If you do not want us to,collect and process your personal information, you should not register as an online shopper or shop with us online, as we will not be able to provide you with goods or services. Please refer to our Privacy Statement for more information on how we process, share and protect your personal information and your rights regarding your personal information.



    1. Goods subject to availability: All goods displayed on our website are subject to availability. If any goods you ordered are not immediately available or are not available at all, we will let you know as soon as possible. Goods are available for delivery in and outside Namibia.
    2. Price: The stated prices on our website are in Namibian Dollar.
    3. Display: We will use our best efforts to accurately display the goods, specifically regarding their colour, description and price. Please remember however that the way you see the goods is also dependent on the device that you are using to access our websites or apps. We cannot guarantee that the goods you receive will look exactly as you have seen it.
    4. Order completion: We will indicate the acceptance of your order by delivering the goods to you, or allowing you to collect it. Only at that point will your order be complete and an agreement of sale between you and us come into effect (the “Sale”). This is regardless of any communication from us stating that your order or payment has been confirmed. We will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amounts already paid. Adding goods to a wish list or placing it in an online shopping cart/bag without completing the purchase process (“checking out”) does not constitute a valid order, so we may remove the goods from your online bag/cart if stock is no longer available and change the price of the goods without notice to you. You cannot hold us or any third party seller liable if the goods are no longer available, or the price has changed when you check out or try to check out at a later stage.
    5. Order cancellation by us: We reserve the right to not process an order or to cancel an existing order (partially or completely):
    6. If there has been an error. Errors include system errors, the goods no longer being available, incorrect price, quantity or description of the goods. We will not be bound by errors and we will inform you of such errors as soon as we become aware of them.
    7. If cancellation of an order is initiated by us, no cancellation fees will be payable. We will refund you the Namibian Dollar value that you have paid, only if you have already paid for the cancelled order. We will not be liable for any loss or claim relating to a cancelled order or refusal to process an order. We are not bound by any incorrect information about goods that are on our third party providers’ websites.




5.1  Delivery fee

We will charge a delivery fee for every order you place, which will be quoted and billed at checkout. The delivery fee within Windhoek is N$35.00 and N$ 70.00 to courier within Namibia.


5.2 Pick-Up and in-Store Collection

As a standard delivery option, we also have a Pick-Up option., where you may choose to collect your order instead of having it delivered.


5.3 Additional delivery charges

Additional delivery charges (which will vary, depending on your delivery address) apply to outlying areas.  Delivery fees may change at any time without notice to you. The delivery fee and any additional charges applicable to your order will be communicated to you and must be paid when you place an order.


5.4 Delivery

We will arrange for delivery to the delivery address that you provided to us. We are not responsible for any loss or unauthorised use of the goods once we have delivered the goods to the delivery address you have provided to us.


We deliver between 09h00 and 17h00 on weekdays (Monday to Saturday, excluding Sunday and public holidays) and we only deliver within Namibia. Our ability to deliver is also always subject to certain factors, including the availability of the goods and the supply of accurate delivery address details.


5.5 Delivery period

We will always do what is reasonably possible (but cannot guarantee that we will be able) to ensure that delivery happens on the agreed date. The delivery date is subject to change due to circumstances beyond our control. We will notify you should there be any delivery-related problems and we are unable to deliver on the agreed date. Once you receive this notification from us, you can decide whether you would like to cancel your order or not. We will refund you the Rand value you have paid if you decide to cancel your order. We will try to deliver all the goods in your order at the same time, but please some goods may not be available at the time of dispatch, particularly during sale periods and high demand periods like Christmas and Black Friday. If an item becomes unavailable, we will attempt to locate it at another store and dispatch it to you as soon as possible. We will notify you if we are unable to fulfil your order. Orders requiring ring sizing may take up to five additional business days to complete.


5.6 Documentation

On delivery of your order, you will need to sign a received form to confirm your delivery.


5.7 Access to the delivery location

You must ensure that we can access the place of delivery and make sure that your mobile is on to contact you.


5.8 Stock availability

We cannot guarantee the availability of stock, but will use reasonable efforts to ensure that stock is available. We will notify you when goods are no longer available after you have placed an order. We will refund you the Namibian Dollar  value for the goods you have purchased. 


5.9 Accepting your delivery

If you are unable to accept the goods yourself, please ensure that you or your authorised representative are available at the delivery address. If anyone else accepts delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf. On delivery we will require that you or your authorised representative sign for the goods, write down your or their name. This is to confirm that the goods have been received. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. You will be charged additional delivery charges if we cannot deliver the goods to you due to access problems or if you are not available when we deliver the goods. If we are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.


5.10 Courier

We sometimes make use of courier services to deliver the goods to you. We will not be liable for any damage suffered or any losses incurred arising out of any act or omission by the courier.


5.13 Collection

You must inform us if you prefer to collect your ordered goods from our store, on an agreed collection date, rather than to have it .The collection date must be confirmed at least two working days before you intend to collect the goods (“working days” means weekdays: Monday to Saturday, excluding Sundays and public holidays).

  • the name of the person who will collect the goods, and
  • the date and time of collection.


The person who collects the goods must have the original order confirmation, the original proof of purchase such as the invoice and produce a form of identification. You or your representative must inspect the goods when they are collected and sign a collection slip, which will be proof that the goods were collected in good, undamaged condition. If the goods are damaged in any way, you must notify us immediately and not take the goods. You accept full responsibility for the goods once they leave our store or distribution centre and we will not be held liable for any loss or damage to the goods, whether you, your representative or a third party transporter collected the goods.



If you are unhappy with your purchase for any reason (other than if it is defective) and wish to return it, you may do so within 7 (seven) days of the date that it is delivered to you or collected by you. The goods must be unused, in its original condition and (where applicable) packaging and you must have the invoice, the delivery note or returns form, original certificate, instructions and unused accessories. If you received the goods as a gift, the delivery note or returns form is still required. You cannot return goods if its price tag has been removed. 



6.1 Incorrect items delivered

Should we accidentally deliver the wrong goods to you, or if the goods are not as described on our website or app, or the goods are missing any parts:

Please do not remove any of the stickers or labels, or remove the goods from its original packaging.



You may under certain circumstances cancel your order. You may cancel your order before it is dispatched for delivery by clicking on the “cancel” button in your order summary. You can find your order by simply typing in the email or cell number you used when you placed the order, and your order number, into the form at the bottom of the site. If you cancel an order and the goods have already left our distribution centre, you will be liable for the delivery fee and a cancellation fee of 10% of the price of the goods. We can only process refunds once we have confirmed that the goods have been returned to our distribution centres. If you cancel an order after delivery or collection, it will be subject to our returns policy.



We take reasonable steps to secure your payment information and we use a payment system that is sufficiently secure, with reference to accepted technological standards at the time of the transaction and the type of the transaction concerned. Transacting with us electronically (including transacting on our websites and apps using your card details) is safe and secure. We are working with Direct pay Online (DPO) to secure online payments.



We are entitled to amend these online shopping terms and conditions, at our sole discretion, from time to time, without notice to you.